Patient Services

 

Physicians Surgery Center is dedicated to facilitating patient understanding of operations and procedures.

 

Once your surgery has been scheduled, you will be notified of the date and time of your surgery by your physician's scheduler.  A nurse and/or a member of the anesthesiologist staff will then follow up with a pre-operative questionnaire for you to complete. This will help Physicians Surgery Center to provide you with the most thorough and appropriate care.

 

Please note your physician instructions before you proceed to navigate through the patient services information below .

 

Please read the below information carefully and follow all listed instructions for Before Surgery,  Day of Surgery and  After Surgery.

Before Your Surgery

Physicians Surgery Center offers convenience and privacy for our patients to complete their online health history prior to surgery.

 

If you have surgery scheduled at our center, please fill out your information by clicking the provided link below. You will be asked about your health history, medication and previous surgeries. It is important to complete this form as soon as possible so that our medical team can review your information prior to your visit to ensure patient safety. You will then receive a call from a nurse at the surgery center whom will review your health history with you.

 

Login here: https://physicianssc.simpleadmit.com/Welcome.aspx
Please use the passwords below to access:
Adult password (ages 13+): PSC760NEW
Pediatric patient password (ages 0-12): PSC760PEDS

 

Once your surgery has been scheduled, you will be notified of the date and time by your surgeon’s office.

 

       ▪   Do not eat or drink anything after midnight unless your physician/anesthesiologist states otherwise.

       ▪   You may bathe/shower and brush your teeth without swallowing water the morning of the surgery.

       ▪   Remove all nail polish and make-up.

       ▪   Leave all jewelry and valuables at home except for necessary  co-payment obligations (i.e. credit card, check, etc).

       ▪   Bring current photo identification (drivers license, ID card, passport, etc) and insurance card.

       ▪   If you wear glasses or contact lenses, bring a case to protect them.

       ▪   If there is a possibility that you may be pregnant, please notify your surgeon.

       ▪  A responsible adult must accompany you to the Center and be present when you are ready to leave.ᅠ At least one adult per patient is recommended or both parents with their child.

 

If you experience any changes in your health between the times of your last office visit and your scheduled surgery, please notify your physician.ᅠ Examples of changes in health include: a cold, cough or fever.

 

 

Day of Surgery

Upon arrival at the Center, your registration will be completed and you will meet your surgical team to prepare for surgery.ᅠ Any additional questions that you may have will be answered at that time.

 

Please find a map to our location on the Contact Us page.

 

After Your Surgery

After your surgery is completed, you will be in the postoperative care unit, where the average time spent is one to two hours, depending on your surgery and the type of anesthesia given.ᅠ When recovery is sufficient, the anesthesiologist will release you.

 

Your surgeon will provide you with specific postoperative care instructions after your surgery.ᅠ In addition, please follow the general instructions below.

       ▪  Follow your physician’s instructions regarding activities, diet,  rest and medications.

       ▪  For your protection, avoid making important decisions or signing important documents for at least 24 hours following your procedure.

       ▪  Plan to have a responsible adult drive you home and stay with you for 24 hours after your surgery.

       ▪  Do not drink alcoholic beverages for 24 hours following your surgery.

 

A Center staff member will call the following day to check on your progress and answer any questions.

 

Our Out-of-Network Policy

Our policy regarding billing patients for “out-of-network” surgeries is based on two central principles:

       ▪  Providing certainty to the patient, and

       ▪  Ensuring collection by the surgery center.

 

Your insurance carrier might refer to our surgery center as an “out-of-network” facility. This does not mean that we do not accept your insurance, but it does mean we do not currently have a contract with your particular health insurer. However, if you have an insurance policy with out-of-network benefits (e.g., a PPO policy), you have the additional benefit of visiting physicians and surgical facilities that are outside of your insurance carrier’s network, such as our surgery center.

 

We choose to stay out-of-network with certain insurance companies to maintain flexibility in optimizing your treatment. By staying out-of-network, we can tailor our processes to suit our surgeons, the surgeries performed here, and, most importantly, our patients. We are pleased to enter into contracts with insurance companies if it is in the best interests of the surgery center’s patients and medical staff.   Of course, contracted rates need to match or exceed our competition’s pricing in the marketplace.  (We generally consider our competition to be the local hospital outpatient departments.) 

 

Our surgery center may choose to remain out-of-network with a specific insurance company because the insurance company cannot or will not offer contracted rates that compare well with those of our competitors. However, we do not want our patients to be financially harmed by our status as an out-of-network provider. For that reason, in determining what to charge a patient who has out-of-network insurance, we try to adjust the patient’s portion of the payment to compare to what the patient might pay in-network. We are able to provide these discounts because we collect at least 50% of the payment on or before the date of service. This comes at a risk to us, since we agree to perform the services without knowing what the insurance company will ultimately pay us.

 

So, if you are a patient with out-of-network insurance benefits, in most circumstances* we can offer you the following at our surgery center:

       ▪  The certainty of knowing, before your surgery, what you will pay;

       ▪  A discounted cost to you that is reasonably based upon your in-network benefits – so long as you pay at least 50% of that amount on or before your surgery date; and

       ▪  The assurance that if you pay 100% on your surgery date, you will never receive another bill from us.

 

This policy is based upon both our concern for patients’ best interests and our need to make sound business decisions. First, we consider our relationships with our patients to be the highest priority. We endeavor to give our patients assurances about the amount they will owe when they come for service at our surgery centers.  Navigating the insurance process is daunting and confusing, and we are committed to helping our patients avoid the stress of these unknowns.

 

Additionally, we understand that when patients are billed for medical care after they receive service, they are 50% less likely to pay their responsibility.   Therefore, we offer incentives for the patient to pay before, or on, the date the patient receives service, which increases the likelihood of receiving payment and reduces the overall cost of health care by eliminating the need for collections and follow-up with the patient.

 

We are happy to answer any questions you may have. Please call the MedBridge Patient Services Department at 855-633-2743 M-F 8am-5pm. This is a toll-free number, so it won’t cost you anything to call.

 

*To be eligible, you must be insured, in good standing with your insurance carrier, and your claim must not be denied. Other exceptions may apply.

Forms

 

It is important that your surgeon and the nurses at Physicians Surgery Center have your complete medical history and physical examination paperwork (including medications), prior to your surgery date.  Every patient will receive a pre-operative phone call from an on staff nurse. This call will be in addition to the medical history you provide to your Physician(s). Please review the below forms prior to your procedure:

Patient Rights

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Patient Responsibilities

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Privacy Policy Notice (English)

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GI Screening & Diagnostic Colonoscopy Coverage Information

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Bill Payment

 

You can make your payment online!

 

To complete your payment, simply fill out the information on the form (at right) and click the “Submit” button to finish your transaction.

 

If you have any questions, please contact our billing company at:

1-855-MEDBRIDGE

 

12567 Hesperia Road   •   Victorville, California 92395   •   (760) 241-7754   •   (760) 962-9837  fax

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